Frequently asked questions
How to search for products?
Search for products by entering the product name or keyword in the Search Bar field at the top of any page. Try to enter a general description. The more keywords you use, the less products you’ll get in the results page. When you find a product that interests you, simply click on the product name or image for more details.
How are the shipping costs calculated?
The shipping costs are calculated according to the shipping method (air, sea or land) and the weight / volume of the product. Different shipping companies have different rates, so it’s best to check and compare which is the most affordable and the most economical. For more details on calculating shipping costs, please contact us directly.
What is the protection of the buyer?
Buyer protection is a set of guarantees that allows buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time period promised by the seller.
- The article you received was not as described.
- The article you received that was sure to be authentic was wrong.